Policies
*Check-In: Please check in at least 15 minutes prior to your first scheduled service, 30 minutes or more if you plan to use our luxurious amenities.
*Cancellation policy: When canceling or rescheduling an appointment, please give us 48 hours notice for spa packages and 24 hours notice for all other appointments. Reservations cancelled without appropriate notice are due in full. This courtesy enables us to schedule another client and in turn, maintains a higher availability of our services for you as well as others.
*Reservations: Your services are personally reserved for you. Please be prompt for your appointment, our schedules are designed to permit the correct time needed to complete your service.
*Rescheduling: To avoid disappointment we recommend scheduling your next appointment prior to leaving Spa Roma or at least 2-3 weeks in advance. Groups can be accommodated with advance notice.
*Cell Phones: To ensure a peaceful, quiet environment for all our clients, please switch your cell phones to the silent position while upstairs in the spa.
*Children and Young Adults: Spa guests under 16 years of age must be accompanied by an adult to receive a massage or one of our body treatments. For the safety of your children and respect of other clients, all spa guests under 12 years of age must wait for their parents in the Cherub Room.
*Pricing: ALL PRICES ARE SUBJECT TO CHANGE.
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